How can I place an Order?
All orders are placed through the comcast accessories website. You have the ability to place a Single Order or utilize the BULK ordering option.

I haven't received my order.
Go to My Account.

New Account Approval, why isn't my account approved yet?
Contact your regional manager for information.

How Can I Cancel an Order?
Please contact us at accessoriesstatus@ctdi.com.

How do I return a product?
Please contact accessoriesstatus@ctdi.com. Once you have received the RMA #, you are required to ship back product with RMA# written visibly on outside on box along with the RMA paperwork provided. This will ensure that the credit is issued to the correct account.

Please Note
If a product return is required please email accessoriesstatus@ctdi.com for authorization # and form.
Return Authorization form and # must be on the outside of the box, any returns received by CTDI without this form will be refused.

CTDI Product Returns
Non-defective product may be returned within 30 calendar days from the date of shipment for credit equal to original purchase price. To receive credit on returned product, items must be received on or before the 30th day following shipment and be returned in new condition in original packaging.

CTDI Product Warranty
Product is warranted to be free of any manufacturing or workmanship defects for one year from the date of purchase. The warranty does not cover damage caused by improper application or use of the product. The replacement of a damaged product is the exclusive remedy: liability does not extend to any other damages, incidental, consequential or otherwise. CTDI will honor and administer any extended OEM warranties that are passed through from CTDI to Comcast.

When placing your order, please take into consideration that we ship orders Monday through Friday. Orders placed on weekends and holidays or expedited orders placed after 2PM EST will ship on the next business day. CTDI is unable to guarantee expedited shipping requests if order is placed later than 2PM EST. CTDI will provide a UPS tracking number once your order has shipped to help you anticipate the appropriate delivery date. Please note that CTDI cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility.

Please Note
There are no Saturday or Sunday deliveries. Orders placed Friday-Sunday will not eligible for 2nd Day or Standard Overnight shipping. Orders placed after 2PM EST Monday-Thursday will not be guaranteed 2nd Day or Standard Overnight delivery.

Please contact accessoriesstatus@ctdi.com to request a return authorization. Please provide the order number, the items you wish to return, and the reason for the return. Once you receive the RA# please use a secure package to ship the merchandise you wish to return (we advise that you maintain a copy of your packing slip for your records).

You will receive email notifications when we receive your return and when your refund has been processed. Please note it may take 5-7 business days for us to process a return after we receive it. The approved credit amount will be placed back on the original credit card that was used for the order.